Privacy Policy | Metaspins Casino

1. Information covered by this policy

This policy applies to personal information connected with your use of Metaspins Casino. Personal information is information that identifies you, or that can reasonably be connected with you. The information handled may depend on the services you use, the transactions you make, the settings on your device and the information needed to meet account, security and legal requirements.

The website may also receive information from visitors who do not create an account. For example, technical information may be collected when you browse the website, interact with pages or use online features. If you choose not to provide information that is necessary for a particular purpose, some account or gaming services may not be available.

This policy should be read together with any other notices, terms or consent requests shown on the website. Where a separate notice explains a specific collection or use of information, that notice may provide additional detail.

Information you provide

Account details, such as your name, date of birth, username, password, contact details and account preferences.
Identity and verification information, such as information from identity documents, proof of age, residential details or other information needed to verify an account.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information used to identify unusual or disputed activity.
Communications and support information, including messages, requests, feedback, complaints and information you provide when seeking assistance.
Marketing and communication preferences, including whether you have agreed to receive promotional messages and how you interact with those messages.

2. Information collected automatically and how it is used

When you use the website, certain information may be collected automatically through your browser, device and network connection. This may include an internet protocol address, device type, operating system, browser type, language settings, approximate location, pages visited, links used, access times, error information and information about how you interact with the website.

The website may also handle information obtained from service providers or other sources where this is permitted and reasonably necessary. This can include information used to verify identity, assess payment activity, prevent fraud, protect accounts or support responsible operation of the services. Information received from another source will be handled in accordance with this policy and any applicable notice provided to you.

Why information is used

Personal information may be used for the following purposes:

To create, operate and maintain your account, including managing access, preferences and account security.
To provide requested services, process transactions, record account activity and respond to questions or support requests.
To verify identity, age and account information, and to carry out security, anti-fraud, anti-money-laundering and other integrity checks where required.
To detect, investigate and prevent suspicious, unlawful, unauthorised or harmful activity, including attempts to misuse accounts, payment methods or the website.
To comply with legal, regulatory, court or other official requirements that apply to the services or the information held.
To maintain records, resolve disputes, enforce applicable terms and protect the rights, property and safety of players, service providers and the website.
To understand how the website is used, troubleshoot technical issues, improve performance and develop safer, clearer and more useful services.
To send service communications, such as account notices, security alerts, transaction updates and important changes to the services.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies. You can withdraw consent to marketing as explained below.

Information may be handled where it is needed to provide a service, fulfil an agreement, comply with an obligation, protect the website and its users, or pursue a legitimate operational purpose that is not outweighed by your privacy rights. Where consent is used, you may withdraw it for the relevant purpose. Withdrawing consent does not affect processing that occurred before withdrawal or processing based on another lawful reason.

3. Sharing, security and international handling

Personal information is not intended to be shared more broadly than reasonably necessary for the purposes described in this policy. It may be disclosed to service providers and professional advisers that help operate the website and its services. These providers may support hosting, technology, identity and age verification, payment processing, fraud prevention, customer support, communications, analytics, security and record management.

Information may also be disclosed where this is necessary to comply with a legal or official request, protect the website or another person, investigate suspected misconduct, recover amounts owed, resolve a dispute or support a business transaction. Any disclosure will be considered in light of the purpose for which the information was collected and applicable privacy requirements.

Some service providers may process information outside Australia. If information is handled in another country, reasonable steps may be taken to require appropriate confidentiality and security measures, subject to the circumstances and applicable requirements. The privacy protections available in another country may not be identical to those in Australia.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure transmission and restricted access to information based on operational need.

No online service can guarantee complete security. You should choose a strong, unique password, keep account credentials confidential, use only trusted devices and sign out when you finish using a shared device. If you believe your account or personal information has been accessed without permission, contact support promptly using the privacy contact details below.

Where a privacy or security incident affects personal information, appropriate steps may be taken to assess the incident, limit its impact, restore security and provide notices where required.

4. Cookies, retention and account closure

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website performance and improve the user experience. Some cookies are necessary for core website functions, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to block cookies, delete stored cookies or receive a notice before a cookie is placed. If you disable necessary cookies, parts of the website or account services may not work as intended.

How long information is kept

Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, record keeping and service improvement. The period will depend on the type of information, why it was collected, whether the account remains active and whether there is an ongoing business, security or legal need.

Some records must be kept for a period required by law even after an account is closed or a deletion request is made. Other information may be securely deleted, anonymised or de-identified when it is no longer needed. Information retained for a required purpose will continue to be protected and will not be used for unrelated purposes unless permitted or required.

Closing an account does not automatically remove every record connected with it. For example, transaction, verification, security or communications records may need to be preserved to meet legal obligations, prevent misuse, resolve disputes or maintain accurate business records.

5. Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@metaspinscasino.click. Please clearly explain what you are requesting and provide enough information to help identify your account and understand the request. For security, reasonable steps may be taken to verify your identity before information is disclosed or changes are made.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: identify information that is inaccurate, out of date or incomplete and request that it be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or deletion is otherwise available. Some information may need to be retained.
Marketing consent: withdraw consent to marketing by contacting support@metaspinscasino.click or by using an unsubscribe option included in a marketing message, where available.

A request may be refused or limited where this is permitted or required, including where providing information would affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If a request cannot be completed in full, the reason and any available alternative may be explained.

Service messages about account security, transactions, important changes or other essential operations may still be sent after marketing consent is withdrawn because they are necessary for the operation of the account or the services. You may also contact support@metaspinscasino.click if you believe information has been handled incorrectly or if you have a question about this Privacy Policy.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. You should review this page periodically so you remain aware of how personal information may be handled.