Responsible Gaming

Gambling should stay within your limits

Responsible gaming means making informed decisions about when, how often and how much you gamble. Before playing, decide what gambling means for you and set clear boundaries. A limit can apply to the money you spend, the time you spend online or the number of gambling sessions you have. Once a limit has been reached, stop and take a break rather than changing it in the moment.

Only use funds that are available for entertainment after essential costs have been covered. Gambling should never come before rent or mortgage payments, food, utilities, transport, savings, debt repayments or other financial commitments. Do not borrow money, use credit intended for essential expenses, sell possessions or ask other people for money to continue gambling.

A loss is a cost of gambling, not an amount that must be recovered. Trying to win back losses by increasing your stakes or playing for longer can make a difficult situation worse. Likewise, a win is not a reason to raise your normal budget without considering whether it remains affordable. Results are uncertain, and no strategy can guarantee a win or change the odds of a game.

• Set a spending and time budget before you start.
• Keep gambling separate from everyday household money.
• Take regular breaks and avoid extended sessions.
• Do not gamble when you are upset, tired, under the influence of alcohol or other substances, or trying to escape a personal problem.
• Never chase losses or treat gambling as a source of income.
• Keep your account secure and do not allow another person to gamble using your account.

Tools to help you stay in control

Practical controls can make it easier to follow the boundaries you set. Review the responsible gaming features available through your Metaspins Casino account and choose options that reflect your circumstances. Some controls may apply to deposits, spending, session time or access to the account. Read the information shown before confirming a control so you understand how it works and when it takes effect.

Set a budget before playing

Choose an amount that you can comfortably lose and regard it as the full cost of the session. Do not increase the budget because of a near miss, a losing run or the expectation that a win is due. If your financial circumstances change, reduce or stop your gambling rather than trying to maintain a previous level of spending.

Use time limits and breaks

Time can pass quickly during online play. Decide when your session will end and use reminders or breaks where available. Move away from the screen, do something different and check how you feel before deciding whether to play again. Regular breaks can help you notice whether gambling is still recreational or has become difficult to control.

Consider a cooling-off period

If gambling has started to feel stressful, take a temporary break. A cooling-off period can provide space to review your spending, discuss the situation with someone you trust and decide what support may be useful. Do not use a break as a reason to plan a larger session later. The purpose is to step away and regain perspective.

Self-exclusion

If you want to stop gambling for a longer period, consider self-exclusion. Self-exclusion is a formal request to restrict access to your gambling account for a chosen period or until further review, subject to the process that applies to the service. Contact Metaspins Casino through the available support channel if you need information about the self-exclusion process. Once self-exclusion has been requested, do not try to open another account or use another person's account.

Recognising when gambling may be causing harm

Gambling-related harm can develop gradually. You do not need to wait until there is a serious financial loss before taking action. An honest review of your behaviour can help you decide whether to reduce your gambling, stop completely or seek support.

• Spending more money or time gambling than you planned.
• Increasing your stakes because smaller amounts no longer feel exciting.
• Trying to win back losses or feeling unable to stop after a loss.
• Thinking about gambling throughout the day or feeling restless when you cannot play.
• Hiding gambling, transactions or losses from family, friends or colleagues.
• Borrowing money, missing bills or experiencing financial pressure because of gambling.
• Neglecting work, study, relationships, sleep, health or other responsibilities.
• Feeling anxious, guilty, irritable, low or out of control because of gambling.
• Returning to gambling after deciding to stop.
• Using gambling to manage stress, loneliness, boredom or other difficult feelings.

If any of these signs feel familiar, stop and take the concern seriously. Sign out of your account, avoid making further deposits and use an available limit, cooling-off or self-exclusion option. Tell someone you trust what is happening. A trusted person can help you stay accountable, review practical steps and provide support without judgement.

You can also seek confidential help from an appropriate gambling support service in Australia, including a service available in your state or territory. These services can provide information, counselling and guidance for people who gamble as well as family members and friends affected by gambling. If gambling is connected with immediate danger, severe distress or thoughts of self-harm, contact emergency services or an urgent crisis service in your area.

Our approach and your responsibilities

Metaspins Casino provides responsible gaming information to help players make informed choices. We may provide account controls, verification processes and other measures intended to support safer gambling. The options available to you, and the way requests are handled, may depend on the service and the terms that apply to your account. Please read the relevant terms and account information carefully.

You are responsible for providing accurate information, protecting your login details and using the account only for yourself. Do not ask another person to deposit or gamble on your behalf. If you are under 18, do not use the service. Parents and guardians should use appropriate device, payment and account controls to help prevent children from accessing gambling services.

If you believe that a limit is no longer suitable, gambling is affecting your wellbeing or you need help stopping, act early. Review your account options, request a break or self-exclusion and contact support through the available channel. Do not wait for losses to become unmanageable. We cannot promise that gambling will be profitable, and responsible gaming controls should not be removed or increased simply to continue a session.

This page provides general information and is not financial, medical or legal advice. Laws and support arrangements can differ across Australia. You should consider your own circumstances and obtain independent advice where appropriate. By choosing to gamble, you should do so only where it is lawful, only when you are of legal age and only within limits that remain affordable.