Metaspins Casino Terms & Conditions

1. General terms and use of the website

These terms apply to the Metaspins Casino website, gaming services, account features and any related services made available to you. They should be read alongside any additional rules, notices or conditions shown on the website. If a specific game, promotion or service has its own terms, those terms will apply to that activity in addition to these general terms. Where there is an inconsistency, the more specific terms will generally apply to the relevant activity, unless applicable law requires otherwise.

You must only use Metaspins Casino where online gambling is lawful for you. It is your responsibility to check the laws that apply to your location before accessing the website or attempting to use any real-money service. You must not use the website if doing so would breach any law, regulation, court order or other legal restriction that applies to you.

You must be at least 18 years old, or meet any higher minimum age that applies under the law in your location. Metaspins Casino may ask for evidence of age and identity before allowing an account to be used, before processing certain transactions or at any other time. Providing false information, using another person’s details or attempting to avoid an age check is not permitted.

The website is intended for personal and recreational use. You must not use it for unlawful activity, commercial activity, fraud, money laundering, attempting to manipulate games or interfering with the operation or security of the website. You must not introduce harmful code, use automated tools without permission, scrape website content or attempt to gain unauthorised access to any account, system or network.

Changes to these terms

Metaspins Casino may update these terms when necessary, including to reflect changes to the website, services, technology, legal requirements or responsible gambling practices. The updated version will be published on the website with its effective date where appropriate. You should review the terms regularly. Continuing to use the services after an update has been published may indicate acceptance of the revised terms, subject to any rights you have under applicable law.

2. Your account and verification

You may be required to create an account to access certain services. Information provided during registration must be accurate, complete and kept up to date. You must not create an account on behalf of another person, allow another person to use your account or hold more than one account where this is not permitted by the applicable account rules.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Metaspins Casino to protect its systems. You should use a strong, unique password, avoid sharing access details and notify the website promptly if you suspect that your account has been accessed without permission.

Metaspins Casino may carry out identity, age, location, payment, fraud prevention and source-of-funds checks. You may be asked to provide documents or information that is reasonably required for these checks. While verification is incomplete, access to some services or transactions may be restricted. Information submitted for verification must be genuine, current and belong to you.

An account may be suspended, restricted or closed if information is inaccurate, verification cannot be completed, the account appears to be used unlawfully, these terms are breached, a security risk is identified or a restriction is required by law. Where permitted, you may be given information about the reason for an action. Nothing in these terms removes any rights that cannot lawfully be excluded.

Account closure

You may request closure of your account at any time by following the account or support process made available on the website. Account closure does not remove obligations that arose before closure. Any remaining balance may be subject to verification and the applicable withdrawal process. Metaspins Casino may also close an account where required for legal, regulatory, security or operational reasons.

3. Deposits, withdrawals and game play

Only payment methods made available through the website may be used. You must use a payment method held in your own name unless the relevant payment service expressly permits another arrangement. Metaspins Casino may refuse, reverse or delay a transaction where it is unauthorised, appears fraudulent, does not meet verification requirements or is not permitted by the payment provider or applicable law.

You should check the transaction information shown before confirming a deposit or withdrawal. Processing times, available methods, fees, minimums, maximums and other conditions may vary by method and may be displayed during the transaction process. Third-party payment providers may apply their own terms or charges. Metaspins Casino is not responsible for delays or failures caused by a payment provider, banking system or other service outside its reasonable control.

You must only deposit funds for your own use and must not use the services to transfer money to another person. You must not deposit funds obtained through criminal activity, fraud or any other unlawful source. Metaspins Casino may request information about the source of funds and may take action where a transaction cannot be satisfactorily verified.

Games are played according to the rules and instructions displayed for the relevant game. You should understand the game mechanics, stake information and outcome rules before placing a wager. Subject to applicable law, the game record held in Metaspins Casino’s systems will be used to determine the relevant transaction and outcome. If a technical error affects a game, wager or result, Metaspins Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.

No outcome is guaranteed unless a specific game rule clearly states otherwise. Past results, displayed statistics or promotional content must not be treated as a prediction of future results. You are responsible for checking each wager before confirming it and for using the available account controls to keep play within an amount and frequency that you can afford.

4. Promotions, content and responsible gambling

Promotions, bonuses, competitions and promotional rewards may be subject to separate terms. Those terms will explain eligibility, the relevant qualifying activity, any expiry or use conditions, and how a reward may be claimed or withdrawn. You should read the specific promotion terms before participating. Unless expressly stated otherwise, a promotion cannot be combined with another offer.

Metaspins Casino may withdraw, amend or cancel a promotion where this is necessary because of an error, misuse, fraud, technical issue, legal requirement or other reasonable operational reason. A person must not abuse a promotion by creating multiple accounts, using another person’s account, coordinating activity improperly or otherwise attempting to obtain a reward outside its intended purpose.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and never wager money needed for everyday living expenses. Avoid playing when you are upset, under the influence of alcohol or drugs, or trying to win back money you have lost.

• Set personal deposit, loss, wagering or session limits where those controls are available.
• Take regular breaks and keep track of the time and money spent.
• Do not borrow money or use credit that you cannot comfortably repay for gambling.
• Use account restrictions or self-exclusion options if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Responsible gambling tools and restrictions may be available through the website. Their operation, duration and effect will be explained when you select them. A restriction should not be cancelled or avoided by opening another account or using another person’s details.

5. Privacy, complaints and legal information

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, manage responsible gambling risks and improve the website. Information may be shared with service providers, payment providers, identity-checking organisations or authorities where reasonably required for these purposes or permitted by law.

If you have a question or complaint about an account, transaction, game or service, follow the support and complaints process published on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints may be assessed using account records, transaction information, game data and relevant communications. Any available review or escalation process will be explained as part of the applicable procedure.

The website and its content are provided subject to availability. Metaspins Casino may carry out maintenance, suspend features or change services without guaranteeing uninterrupted access. To the extent allowed by law, Metaspins Casino is not responsible for losses caused by events outside its reasonable control, including telecommunications failures, payment provider problems, device issues, malicious activity or circumstances that could not reasonably be prevented.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate.

These terms should be read in a way that is consistent with applicable Australian law and any other law that applies to your use of the services. Where a legal requirement conflicts with a provision in these terms, the legal requirement will prevail to the extent of the conflict. By accessing Metaspins Casino, you confirm that you have had a reasonable opportunity to read these terms and agree to comply with them.